Comments on: Conficker Removal (Update) http://blog.eset.com/2009/03/28/conficker-removal Fri, 25 May 2012 00:29:30 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Randy Abrams http://blog.eset.com/2009/03/28/conficker-removal/comment-page-1#comment-158593 Randy Abrams Thu, 03 Mar 2011 20:19:07 +0000 http://www.eset.com/threat-center/blog/?p=865#comment-158593 Any ESET customer who has difficulty removing a threat is entitled to free support form ESET. Any ESET customer who has difficulty removing a threat is entitled to free support form ESET.

]]> By: Reza Iranzad http://blog.eset.com/2009/03/28/conficker-removal/comment-page-1#comment-158488 Reza Iranzad Thu, 03 Mar 2011 09:07:11 +0000 http://www.eset.com/threat-center/blog/?p=865#comment-158488 some eset costumers cannot clean or delete autorun and old other viruses but my eset can do it. both eset similar version and orginal. some eset costumers cannot clean or delete autorun and old other viruses but my eset can do it. both eset similar version and orginal.

]]> By: Randy Abrams http://blog.eset.com/2009/03/28/conficker-removal/comment-page-1#comment-101056 Randy Abrams Tue, 22 Jun 2010 19:40:25 +0000 http://www.eset.com/threat-center/blog/?p=865#comment-101056 All ESET customers are entitled to free support, but we do not offer support through the blog. Files in the recycle bin are controllable. They can be made visible as well. You should be able to empty the recycle bin, but you can go to for support. All ESET customers are entitled to free support, but we do not offer support through the blog.
Files in the recycle bin are controllable. They can be made visible as well. You should be able to empty the recycle bin, but you can go to for support.

]]> By: David Harley http://blog.eset.com/2009/03/28/conficker-removal/comment-page-1#comment-100980 David Harley Tue, 22 Jun 2010 09:53:37 +0000 http://www.eset.com/threat-center/blog/?p=865#comment-100980 Mario, we're not able to offer support through the Threatblog, I'm afraid. Apart from the time and resources issues, we're simply not the best people to offer that service. Please go through the support page at or your supplier. Mario, we’re not able to offer support through the Threatblog, I’m afraid. Apart from the time and resources issues, we’re simply not the best people to offer that service. Please go through the support page at or your supplier.

]]> By: Mario http://blog.eset.com/2009/03/28/conficker-removal/comment-page-1#comment-100750 Mario Sat, 19 Jun 2010 22:18:43 +0000 http://www.eset.com/threat-center/blog/?p=865#comment-100750 Hi! I have a case similar to SteveH's case, when the Conficker is located in an external Hard Drive that I have installed.I have tried all the removal tools including ESET's and it can't remove it.First of all the ESET's database for Conficker removal tools has nothing on this Conficker type of virus that my NOD32 is detecting all the time that I'm connecting any type of external hard drive on my computer; basically it has infected each and every external hard drive that I have, including the pen drives.The name of the Conficker that I have on my external hard drives is: Conficker.AF as the NOD32 antivirus says.There is nothing related to this type of Conficker on the ESET database or technical support.This type of Conficker.AF is not actually in my computer but ONLY in any external hard drives I connect.It can be detected in the Recycler Files and Autorun Files, which we all know these files are invisible and uncontralable.It hasn't damaged any data that I'm aware of yet, but is really annoying and my quarantine is full.These are some of the files it has infected till now:  I:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665 ; I:\autorun.inf ; J:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665 ; L:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665 ; L:\autorun.inf ; G:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665. I don't know if all these informations will help u, but I really need a solution as quick as posible ... Please ! Thank you in advance for reading this message and hope we can find a solution ! Thank You ! Hi! I have a case similar to SteveH's case, when the Conficker is located in an external Hard Drive that I have installed.I have tried all the removal tools including ESET's and it can't remove it.First of all the ESET's database for Conficker removal tools has nothing on this Conficker type of virus that my NOD32 is detecting all the time that I'm connecting any type of external hard drive on my computer; basically it has infected each and every external hard drive that I have, including the pen drives.The name of the Conficker that I have on my external hard drives is: Conficker.AF as the NOD32 antivirus says.There is nothing related to this type of Conficker on the ESET database or technical support.This type of Conficker.AF is not actually in my computer but ONLY in any external hard drives I connect.It can be detected in the Recycler Files and Autorun Files, which we all know these files are invisible and uncontralable.It hasn't damaged any data that I'm aware of yet, but is really annoying and my quarantine is full.These are some of the files it has infected till now:  I:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665 ; I:\autorun.inf ; J:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665 ; L:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665 ; L:\autorun.inf ; G:\RECYCLER\S-5-3-42-2819952290-8240758988-879315005-3665. I don't know if all these informations will help u, but I really need a solution as quick as posible … Please ! Thank you in advance for reading this message and hope we can find a solution ! Thank You !

]]> By: Randy Abrams http://blog.eset.com/2009/03/28/conficker-removal/comment-page-1#comment-66558 Randy Abrams Wed, 14 Oct 2009 21:35:18 +0000 http://www.eset.com/threat-center/blog/?p=865#comment-66558 Yes, use the free technical support that is offered to all licensed users. Note the blog from David Harley http://www.eset.com/threat-center/blog/2009/10/08/requests-for-support. Sorry, we can't offer technical support in the blog. You can also submit a support request online directly form the help menu in NOD32 and ESET Smart Security with version 4. Yes, use the free technical support that is offered to all licensed users.

Note the blog from David Harley http://www.eset.com/threat-center/blog/2009/10/08/requests-for-support.

Sorry, we can’t offer technical support in the blog. You can also submit a support request online directly form the help menu in NOD32 and ESET Smart Security with version 4.

]]> By: SteveH http://blog.eset.com/2009/03/28/conficker-removal/comment-page-1#comment-66541 SteveH Wed, 14 Oct 2009 16:45:49 +0000 http://www.eset.com/threat-center/blog/?p=865#comment-66541 In our case the virus is not in memory on our SBS2003. It is located on a secondary drive (E:) and though it seems contained by NOD32, the hidden RECYCLER file and jwgkvsq.vmx file (both located in two places on our E drive) cannot be deleted and all the removal tools we have tried fail to be able to delete it. Running those tools, including Eset's, does not detect anything. However, if I scan those files, NOD32 says there is a variant of the Conficker.AA worm but it cannot delete it because it is in use. Any thoughts? In our case the virus is not in memory on our SBS2003. It is located on a secondary drive (E:) and though it seems contained by NOD32, the hidden RECYCLER file and jwgkvsq.vmx file (both located in two places on our E drive) cannot be deleted and all the removal tools we have tried fail to be able to delete it. Running those tools, including Eset’s, does not detect anything. However, if I scan those files, NOD32 says there is a variant of the Conficker.AA worm but it cannot delete it because it is in use. Any thoughts?

]]> By: Evileex http://blog.eset.com/2009/03/28/conficker-removal/comment-page-1#comment-44067 Evileex Mon, 20 Apr 2009 14:04:35 +0000 http://www.eset.com/threat-center/blog/?p=865#comment-44067 thanks, Ill give it a shot and get back to you. thanks, Ill give it a shot and get back to you.

]]> By: David Harley http://blog.eset.com/2009/03/28/conficker-removal/comment-page-1#comment-44057 David Harley Mon, 20 Apr 2009 10:07:33 +0000 http://www.eset.com/threat-center/blog/?p=865#comment-44057 I'm afraid we're not really in a position to support Symantec products, even the free ones, and we can't actually offer support here: we don't have the necessary resources. Have you tried a different removal tool? We have one <a href="http://download.eset.com/special/EConfickerRemover.exe" rel="nofollow">here </a>. but there are lots of other free tools around. I’m afraid we’re not really in a position to support Symantec products, even the free ones, and we can’t actually offer support here: we don’t have the necessary resources. Have you tried a different removal tool? We have one here . but there are lots of other free tools around.

]]> By: Evileex http://blog.eset.com/2009/03/28/conficker-removal/comment-page-1#comment-44046 Evileex Mon, 20 Apr 2009 05:11:28 +0000 http://www.eset.com/threat-center/blog/?p=865#comment-44046 So, my sister's computer catches it big...and I got the removal tool from Symantec, BUT the computer keeps logging out mid run...WTF. any suggestions? So, my sister’s computer catches it big…and I got the removal tool from Symantec, BUT the computer keeps logging out mid run…WTF.
any suggestions?

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